What started as an attempt to know their audience’s plans on a dull evening, became one of the most heartwarming things that a brand did. Society Tea, the 30-year-old Indian chai brand decided to surprise one of their biggest fans who was to undergo heart surgery.
#Saturday evening looks a little dull this weekend. What are your plans, chai lovers?
— Society Tea (@SocietyTea) November 10, 2018
On the evening of 10th November, Society Tea tweeted out ‘Saturday evening looks a little dull this weekend. What are your plans, chai lovers?’, expecting mundane responses like ‘missing chai’ or ‘reading a book’.
To their surprise, one of their followers, Cajetan Vaz responded to the tweet with an overwhelming message. He said he was to undergo surgery that Monday and was spending his evening in prep. Society Tea responded with a heartfelt message, wishing him the best of luck for his surgery.
Society Tea tweeted out to Cajetan on the night before the surgery, sending him their well wishes. Cajetan’s response was beyond adorable. A genuine handwritten note, some flowers and a personalised hamper later, a popular brand successfully move away from regular updates and direct marketing on their social media profiles.
This only goes to show what happens when conversations are taken beyond the regular. It’s things like these that makes a brand go from good to great.
Source: Fruitbowl Digital